On-going HR advice and support

Illustrations designs - www.collins-green.co.uk
As an employer you are expected to have arrangements in place to resolve workplace issues, and we can help with that. Having HR procedures in place is one thing, using them can be a different matter. This service is for clients who have their employment documentation in place (not necessarily from Collins Green) but want the reassurance of having direct access to their own HR Advisor for professional advice and support on employment issues, as and when they arise.

Working together on your HR management on an ongoing basis we can:

  • Design a support package that’s right for you
  • Be on the end of a phone to respond to your day-to-day questions and queries
  • Give you options for resolving matters informally
  • Anticipate and prevent issues
  • Undertake regular HR reviews
  • Manage your HR strategically
“I know I’ve got the procedure but its’ much easier to ring and talk to you about it because you might see things differently and stop me making a mess.”
Chair, Management Committee

Design your own HR package

We always begin by listening and talking to you about what is happening, and offering recommendations on the best working arrangements to suit your business needs. You can decide on the type and level of ongoing HR support you would like. Tell us your preferences in terms of e-mail, telephone and face-to-face support and we will tailor a package that’s right for you and your business. Many of our clients contract with us for a number of hours per month, while others ask us to be available on an ad hoc basis for a period of time to address their needs as and when they arise.

Your own dedicated HR Advisor

As part of your ongoing HR support and advice package you will be given a dedicated, experienced and professionally qualified HR Advisor, who will work alongside you, getting to know you and your business. They will be your main point of contact and deliver the advice and support you have asked for. From time to time, where we feel specific expertise is needed on a particular technical matter we will draw on our team of Associates to find appropriate solutions, but this will always be with, and through, your dedicated HR Advisor. Our Associates can also provide us with emergency support cover, on the rare occasions when your HR Advisor may be unavailable, for example due to ill health.

As part of our ongoing HR support package we can:

  • Respond to a grievance and an appeal
  • Use the disciplinary procedure and hear appeals
  • Resolve complaints about harassment or bullying quickly and positively
  • Manage Performance improvement and capability situations
  • Assist you to manage an employee with a long term health condition
  • Benchmark pay and employment benefits
  • Coach line managers in employment responsibilities
  • Design an employee appraisal process